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 Products
Hisap mainly deals in computers and consumer electronics related products, including desktop computers, customized computers, laptop computers, computer accessories, computer peripherals, digital products & accessories, communication products & accessories, office appliances, software, information technology professional books etc. In all, there are 32 categories of products, over 1000 brand names such as Intel, HP, IBM, SONY, CANON, EPSON, OLYMPUS, Lenovo, Founder, Tsinghua Tongfang, TCL etc, from all over the world, and more than 10000 individual product models. Hisap also considers the customers requirement to establish a purchasing pattern that completely breaks from the traditional brand loyalty mode; to become a true consumer speaker who produces the product catalogue himself. Hisap realizes that product enrichment from brands, models and prices help to build a brand new ‘one-stop’ shopping pattern.
Hiteker desktop computers, laptop computers and digital products are manufactured with a series of intellectual property rights and self-produced brand named products for commercial and retailing purposes. All Hiteker products have passed the ‘Flying Sample Inspection’ conducted by the State Quality and Inspection Bureau of China every year, and have obtained the National Industrial Production Permit for desktop computers and laptop computers. With the ISO9001-2000 international quality authentication and CCC State Compulsory Production Certification, 7-process’, 32 – procedures, and 216 item regulations have been satisfied that Hiteker is a high quality brand name. The products have also been appraised by satisfied customers nationwide.
From January 2001, when the first Hitecker computer was manufactured, until the year 2004, the HISAP IT Production Base, located in Nanjing Economic and Technological Development Zone, has seen the percentage of its products retailed in chain stores rise astonishingly each year. Currently, 20% of desktop computer sales are coming from Hiteck products, and this plays a significant role in shaping Hisap’s product marketing tactics.
Services
specialized production guaranty, unified price guaranty, credit faithful guaranty and on-time compliant handling guaranty.
In any Hisap chain stores, our professional sales representatives will more than happy to guide shoppers and recommend only the right products, rather than just the most expensive ones. For the business users, our account manager will propose professional business solutions and provide hardware and software products according to their business requirements. Satisfied customers demand we provide one-stop service to the greatest extent.
For different customers, our technician and engineer will provide on-site technical service and support, including assembly and repair. The Customized Computer Production and Maintenance Workshop will popularise computer knowledge while providing technical services, possibly showing our customer the complete manufacture of a computer. Similarly, the establishment of a ‘New and Unique Special Products Zone’ will perform its intended function of promotion, but also will satisfy customer’s need to experience and enjoy their curiosity with information products.
Hisap is also a leader in national-wide Call Service Centers as a technique terminal to provide free after sales service to customers national-wide. It provides service for issues related to the products quality, product information, maintenance, store service, and most importantly customer complaints. All customers can dial the customer service hotline ‘24-7’ at10106699, and professional consultants will provide problem solutions and can even arrange for professional technicians to drop in and provide door to door services.
 “Service Your Computer At Red-Express”. As the after-sale service organization of Hisap, Red – Express makes professional, standardized service its development goal. The Red-Express uses service teams of professional engineers, certified according to standardized service regulations, and able to provide all types assistance to the customer. The Red-Express includes a Branded Computer Service Station, Chip-Class Service Station and all types of professional service departments, including an on-site service department. the Red-Express Clinic can be found in every Hisap chain store, providing complete after sales service to the customer and various kinds of value-added services.
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